Posts Tagged ‘professional services’
Podcast – Increase Your Value Through Customer Perception in Professional Services
Increase customer perceived value by managing expectations, making services visible, and following up. This podcast is 12 minutes 41 seconds long. A text version is available here
Increase Your Value through Customer Perception in Professional Services
Most professional services firms, and many other companies where services are a significant component, are troubled by customers who do not perceive or understand the true value of what they are providing. They have difficulty getting customers to pay for upfront diagnostic/assessment work, concept modeling, prototype development, and so [...]
