Tag Archives: feedback

Unhappy Prospects and Customers – a gold mine

Posted on October 15, 2009 by Mark Orton

A client told me a story today that illustrates a principle that every business owner or manager needs to embrace and act on. Unhappy prospects or customers are an opportunity to display your real value and win a fan for … Continue reading →

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Podcast – Hiding Innovations from Customers

Posted on December 2, 2008 by Mark Orton

“Push here to lock end” – are you hiding innovations from customers?

Hiding Innovations from Your Customers [ 3:51 ] Play Now | Play in Popup | Download (232)
This podcast is 3 minutes 51 seconds long. The text is available here.

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Hiding Innovations from Customers

Posted on November 30, 2008 by Mark Orton

Over the Thanksgiving holiday I learned something quite startling. The age-old problem of rolls of aluminum foil, plastic wrap, and other rolled goods jumping out of the box when you are dispensing them was actually solved years ago by a … Continue reading →

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It’s Always Your Fault – taking responsibility for personnel

Posted on September 18, 2008 by Mark Orton

Attracting, selecting, training and mentoring, and pruning human resources are among the most important tasks a manager confronts. Almost everyone agrees that, at the top level of organizations, managers need to be devoting a significant portion of their time addressing … Continue reading →

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