Posts Tagged ‘feedback’
Unhappy Prospects and Customers – a gold mine
A client told me a story today that illustrates a principle that every business owner or manager needs to embrace and act on. Unhappy prospects or customers are an opportunity to display your real value and win a fan for life. Here is the story from the owner of a start up yoga studio in New York City. A neighborhood person began to [...]
Podcast – Hiding Innovations from Customers
"Push here to lock end" - are you hiding innovations from customers? This podcast is 3 minutes 51 seconds long. The text is available here.
Hiding Innovations from Customers
Over the Thanksgiving holiday I learned something quite startling. The age-old problem of rolls of aluminum foil, plastic wrap, and other rolled goods jumping out of the box when you are dispensing them was actually solved years ago by a clever packaging engineer. My sister-in-law, Meredith Morgan, an award winning chemistry teacher at [...]
It’s Always Your Fault – taking responsibility for personnel
Attracting, selecting, training and mentoring, and pruning human resources are among the most important tasks a manager confronts. Almost everyone agrees that, at the top level of organizations, managers need to be devoting a significant portion of their time addressing the people needs of the firm. Without the right people in the right positions, [...]
