Tag Archives: Fact-based

Proven Checklist for Business Success – How Do You Put Them Into Action?

Posted on January 16, 2010 by Mark Orton

I receive a regular email titled, “Management Intelligence…… from Edward de Bono and Robert Heller”[[1]] . Their most recent email was “Management Intelligence: A proven checklist for business success”. Here is the checklist they provided: “DO YOU… IMPROVE basic, measured … Continue reading →

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Unhappy Prospects and Customers – a gold mine

Posted on October 15, 2009 by Mark Orton

A client told me a story today that illustrates a principle that every business owner or manager needs to embrace and act on. Unhappy prospects or customers are an opportunity to display your real value and win a fan for … Continue reading →

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More about the High Performance Management

Posted on December 11, 2008 by Mark Orton

Key principles and practices of high performance management flow from extensive practical work Toyota Production System (TPS) lean manufacturing, lean enterprise (all of this flowing from Toyota’s fifty years of innovation)[[1]], the US-based Baldrige National Quality Program “Criteria for Performance … Continue reading →

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