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Tag Archives: customers
More about the High Performance Management
Key principles and practices of high performance management flow from extensive practical work Toyota Production System (TPS) lean manufacturing, lean enterprise (all of this flowing from Toyota’s fifty years of innovation)[[1]], the US-based Baldrige National Quality Program “Criteria for Performance … Continue reading
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Tagged accountability, baldrige national quality program, customers, EFQM, Fact-based, high performance, iso 9000 standards, lean enterprise, lean manufacturing, management, People, performance, performance excellence, personnel, Productivity, responsibility, results, strength
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Results Focus
Our coaching always relates to strategies and tasks that produce better results. We measure our work with clients based on these results. Clients keep working with us because of their results. Business coaching results come in three areas: Customers This … Continue reading
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Tagged bottom line, budget results, Coaching, company values, critical success factor, customers, high performance, high performance organization, human resources, metrics, People, performance, profits, results, revenue, strategies, work with clients
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Podcast – “Price is only an issue in the absence of value”
Learn where value really comes from and how to leverage total value.
“Price is only an issue in the absence of value”
At a recent business meeting, Stephen Giulietti (VP Wealth Management at Smith Barney, Boston), dropped this business aphorism in the midst of a story, “Price is only an issue in the absence of value.” This pithy little sentence reminded me … Continue reading
Podcast – Hiding Innovations from Customers
“Push here to lock end” – are you hiding innovations from customers?
Hiding Innovations from Customers
Over the Thanksgiving holiday I learned something quite startling. The age-old problem of rolls of aluminum foil, plastic wrap, and other rolled goods jumping out of the box when you are dispensing them was actually solved years ago by a … Continue reading
Podcast – Don’t Bad Mouth The Competition
More reasons why the old maxim is still true: “Don’t Bad Mouth The Competition”.
Posted in Marketing/Sales, People, Podcasts
Tagged bad mouth, competitor, crutch, customers, denigrate, gaps, maxim, personnel, trust
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Don’t Bad Mouth The Competition
The other day I met a business person and was chatting about the marketplace for his business – plumbing actually – and found myself listening to a small scale tirade attacking several of his competitors for what he felt to … Continue reading
About
Business Coaching In the past four years I have come to focus my consulting almost exclusively on business coaching. This is giving me opportunities to work with owners and managers of startup and small businesses. I am really enjoying this … Continue reading
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Tagged business coach, business coaching, customers, lean manufacturing, Mark Orton, owner, results, sales performance, services, small businesses
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