Posts Tagged ‘customers’
Business Coaching
Business owners and managers have plenty of work and lots to worry about. This seems to be the natural state of being entrepreneurial and liking to run your own affairs. Worrying is not productive The worry part of running a business (or starting one, for that matter) can be minimized. Learning new skills and approaches to make you more [...]
The 6 New Management Imperatives by Bruce Temkin – comments
Bruce Temkin has published a free book on his blog ((experiencematters.wordpress.com)), The 6 New Management Imperatives - Leadership Skills for a Radically Changed Business Environment. Mr. Temkin sets out to define a "new set of skills" for managers. These are the 6 new imperatives: Invest in culture as a corporate asset Make listening [...]
Proven Checklist for Business Success – How Do You Put Them Into Action?
I receive a regular email titled, "Management Intelligence...... from Edward de Bono and Robert Heller" ((http://www.thinkingmanagers.com/)) . Their most recent email was "Management Intelligence: A proven checklist for business success". Here is the checklist they provided: "DO YOU... IMPROVE basic, measured efficiencies [...]
Unhappy Prospects and Customers – a gold mine
A client told me a story today that illustrates a principle that every business owner or manager needs to embrace and act on. Unhappy prospects or customers are an opportunity to display your real value and win a fan for life. Here is the story from the owner of a start up yoga studio in New York City. A neighborhood person began to [...]
TED Talk by Tim Brown of IDEO – Why Design Is Big Again
I have not read Tim Brown's book Change By Design, but this TED talk strikes me as very valuable in itself. I look forward to reading the book which has just been published. The focus on involving end users, rapid prototyping, systems thinking resonates for me. Lean practitioners will find much in common here. It is great to hear a designer talk [...]
Understanding Your Customers Comes Before “The Five P’s of Social Media”
In his posting The Five P's of Social Media--Where Do You Start? on the Fast Company site, Lon Safko writes about where to get started in social media that: "The Five P's are; Profiles, Propagate, Produce, Participate, and Progress". His discussion is worth a review. ((Thanks to Brendan McLaughlin at Westglow Technology Consulting for pointing [...]
Podcast – Increase Your Value Through Customer Perception in Professional Services
Increase customer perceived value by managing expectations, making services visible, and following up. This podcast is 12 minutes 41 seconds long. A text version is available here
Increase Your Value through Customer Perception in Professional Services
Most professional services firms, and many other companies where services are a significant component, are troubled by customers who do not perceive or understand the true value of what they are providing. They have difficulty getting customers to pay for upfront diagnostic/assessment work, concept modeling, prototype development, and so [...]
Why Should You Develop a Business Plan for Going Concern, How to Do It, and How Do You Convert the Plan Into Action?
Why Should You Develop a Business Plan? For every startup the development of a business plan is a required first step. It is so obvious - business schools have course on writing the business plan and it is impossible to get funding without one. Teams coalesce around the labor. So, every startup has a business plan. For the going concern, [...]
More about the High Performance Management
Key principles and practices of the high performance management flow from extensive practical work Toyota Production System (TPS) lean manufacturing, lean enterprise (all of this flowing from Toyota's fifty years of innovation) ((There really is no independent organization that represents "lean". Nevertheless, the Lean Institute is a great [...]
