Tag Archives: COO

Increase Your Value through Customer Perception in Professional Services

Posted on February 24, 2009 by Mark Orton

Most professional services firms, and many other companies where services are a significant component,  are troubled by customers who do not perceive or understand the true value of what they are providing. They have difficulty getting customers to pay for upfront diagnostic/assessment work,  concept modeling, … Continue reading →

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for CEOs, COOs, C-level Managers

Posted on December 11, 2008 by Mark Orton

General Managers must be concerned with the overall performance of the organization. However, top-level executives, they must be especially focused on the outside world of customers, markets, competitors, government, and technologies. They also must successfully manage relationships with a Board … Continue reading →

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Business Coaching for Owners

Posted on December 11, 2008 by Mark Orton

Owners have all the responsibilities of any other General Manager and more. Like other General Managers they must be concerned with the overall performance of the organization. However, as owners, they have additional concerns that may include, among others, family … Continue reading →

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