Tag Archives: conflict

A Silent Client Is Not Necessarily a Happy Client

Are You Holding Silent Clients in Contempt? Do you think that a client who patiently waits for you to get work done for them without complaining is a happy client? In a world with lots of squeaky wheels and more demands than … Continue reading

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Meetings – The Drama Model

Third in a series on meetings. Think of meetings as dramas. Meetings should follow the basic shape of almost all dramas and movies. Act One sets the scene and hooks us into the action, introduces the characters, tells us what … Continue reading

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