We write introductory articles about a wide range of topics. These are intended to merely introduce an approach or concept while provoking further curiosity. They are a bit longer than a blog entry, but always less than 10 pages, a length that can be read in the span of a cup of coffee (or two).
Download PDFs:
Managing Moments of Truth – Value Creation for Services Organizations
Introduction to the Strategic Planning Process
Successful Intelligence by Robert J. Sternberg – a book review
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