We write introductory articles about a wide range of topics.  These are intended to merely introduce an approach or concept while provoking further curiosity. They are a bit longer than a blog entry, but always less than 10 pages, a length that can be read in the span of a cup of  coffee (or two).

Download PDFs:

Managing Moments of Truth  – Value Creation for Services Organizations

Introduction to the Strategic Planning Process

Successful Intelligence by Robert J. Sternberg – a book review