‘Quality System’ Archives
Proven Checklist for Business Success – How Do You Put Them Into Action?
I receive a regular email titled, "Management Intelligence...... from Edward de Bono and Robert Heller" ((http://www.thinkingmanagers.com/)) . Their most recent email was "Management Intelligence: A proven checklist for business success". Here is the checklist they provided: "DO YOU... IMPROVE basic, measured efficiencies [...]
Book Review – 12 The Elements of Great Managing and Making These Actionable
The Gallup Organization has been publishing books on management and high performance organizations regularly for quite some time. The encouraging elements in all of them are that they are based on real data from real people about real work. I have recommended two earlier books from Gallup, Marcus Buckingham and Curt Coffman, First, Break All [...]
Unhappy Prospects and Customers – a gold mine
A client told me a story today that illustrates a principle that every business owner or manager needs to embrace and act on. Unhappy prospects or customers are an opportunity to display your real value and win a fan for life. Here is the story from the owner of a start up yoga studio in New York City. A neighborhood person began to [...]
