Category Archives: Quality System

Proven Checklist for Business Success – How Do You Put Them Into Action?

Posted on January 16, 2010 by Mark Orton

I receive a regular email titled, “Management Intelligence…… from Edward de Bono and Robert Heller”[[1]] . Their most recent email was “Management Intelligence: A proven checklist for business success”. Here is the checklist they provided: “DO YOU… IMPROVE basic, measured … Continue reading →

Posted in Business structure, Change Management, Functional Skills, Operations, People, Productivity, Quality System | Tagged , , , , , , , , , , , | Leave a comment

Book Review – 12 The Elements of Great Managing and Making These Actionable

Posted on December 9, 2009 by Mark Orton

The Gallup Organization has been publishing books on management and high performance organizations regularly for quite some time. The encouraging elements in all of them are that they are  based on real data from real people about real work.  I … Continue reading →

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Unhappy Prospects and Customers – a gold mine

Posted on October 15, 2009 by Mark Orton

A client told me a story today that illustrates a principle that every business owner or manager needs to embrace and act on. Unhappy prospects or customers are an opportunity to display your real value and win a fan for … Continue reading →

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