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Category Archives: Quality System
Proven Checklist for Business Success – How Do You Put Them Into Action?
I receive a regular email titled, “Management Intelligence…… from Edward de Bono and Robert Heller”[[1]] . Their most recent email was “Management Intelligence: A proven checklist for business success”. Here is the checklist they provided: “DO YOU… IMPROVE basic, measured … Continue reading
Posted in Business structure, Change Management, Functional Skills, Operations, People, Productivity, Quality System
Tagged baldrige national quality program, business processes, customers, edward de bono, Fact-based, high performance management, high performance organization, management, overlap, performance, results, Robert Heller
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Book Review – 12 The Elements of Great Managing and Making These Actionable
The Gallup Organization has been publishing books on management and high performance organizations regularly for quite some time. The encouraging elements in all of them are that they are based on real data from real people about real work. I … Continue reading
Posted in Book Reviews, Business structure, Functional Skills, People, Quality System
Tagged 12 The Elements of Great Managing, baldrige national quality program, EFQM, high performance organization, human resources, iso 9000 standards, James K. harter, Lean, lean principles and practices, People, Rodd Wagner, strength
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Unhappy Prospects and Customers – a gold mine
A client told me a story today that illustrates a principle that every business owner or manager needs to embrace and act on. Unhappy prospects or customers are an opportunity to display your real value and win a fan for … Continue reading
Posted in Marketing/Sales, Quality System
Tagged customers, Facebook, Fact-based, feedback, Google Alert, problems, prospects, results, social web, Twitter, Yahoo Groups
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