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Category Archives: Functional Skills
ASAP Means “Never”
A Truly Terrible, Over Used Acronym – An Indicator of a Sloppy Culture ASAP – “as soon as possible”, this acronym has been in use for over 50 years. Its use is ubiquitous. ASAP is all too frequently slapped on to every … Continue reading
Posted in Operations, People
Tagged acronym, ASAP, culture, negotiation, priorities, prioritize, us army
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Do You Meet with Your Staff Regularly? – make these meetings more productive
A recent article in the New York Times business section, “You’re the Boss: the art of running a small business”, by Paul Downs, “The Comment That Changed My Business“ spoke of this owner’s experience with holding weekly meetings with his employees. … Continue reading
A Silent Client Is Not Necessarily a Happy Client
Are You Holding Silent Clients in Contempt? Do you think that a client who patiently waits for you to get work done for them without complaining is a happy client? In a world with lots of squeaky wheels and more demands than … Continue reading
Mastodons and Customer Relationship Management
What might mastodons have to do with Customer Relationship Management? In a recent discussion with the leadership team of a small engineering firm I listened as they reported on their progress working with a medium size firm on the second … Continue reading
Critical Element Missing from Fast Company 3M Article on Innovation
Fast Company published an interesting article about an old story, 3M’s innovation culture yesterday, “How 3M Gave Everyone Days Off and Created an Innovation Dynamo” by Kaomi Goetz. The article repeats the well-known story of 3M’s policy of giving employees time to … Continue reading
Why Should You Develop a Business Plan for Going Concern, How to Do It, and How Do You Convert the Plan Into Action?
Why Should You Develop a Business Plan? For every startup the development of a business plan is a required first step. It is so obvious – business schools have course on writing the business plan and it is impossible to … Continue reading
The 6 New Management Imperatives by Bruce Temkin – comments
Bruce Temkin has published a free book on his blog[[1]], The 6 New Management Imperatives – Leadership Skills for a Radically Changed Business Environment. Mr. Temkin sets out to define a “new set of skills” for managers. These are the … Continue reading
Posted in Book Reviews, Business structure, Functional Skills, Operations, People, Strategy/Planning
Tagged bruce temkin, business processes, customers, Deming, Drucker, EFQM, empowerment, high performance, high performance organization, leadership skills, management, management principles, Marketing/Sales, Productivity, senior managers, strategic plan, Toyota Production System, TPS
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Proven Checklist for Business Success – How Do You Put Them Into Action?
I receive a regular email titled, “Management Intelligence…… from Edward de Bono and Robert Heller”[[1]] . Their most recent email was “Management Intelligence: A proven checklist for business success”. Here is the checklist they provided: “DO YOU… IMPROVE basic, measured … Continue reading
Posted in Business structure, Change Management, Functional Skills, Operations, People, Productivity, Quality System
Tagged baldrige national quality program, business processes, customers, edward de bono, Fact-based, high performance management, high performance organization, management, overlap, performance, results, Robert Heller
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Podcast – Delegation (Outsourcing) and Keeping a Focus on Strategy and Results
Delegation and Outsourcing Share a Common Management Focus on What Needs To be Done, What Are the Results Required, and When?
Book Review – 12 The Elements of Great Managing and Making These Actionable
The Gallup Organization has been publishing books on management and high performance organizations regularly for quite some time. The encouraging elements in all of them are that they are based on real data from real people about real work. I … Continue reading
Posted in Book Reviews, Business structure, Functional Skills, People, Quality System
Tagged 12 The Elements of Great Managing, baldrige national quality program, EFQM, high performance organization, human resources, iso 9000 standards, James K. harter, Lean, lean principles and practices, People, Rodd Wagner, strength
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