Customer

This means revenue, profits, and number of customers. For managers of internal departments or functions this means internal budget results and internal customer satisfaction.

It is a regular practice to spend time on a monthly or quarterly basis reviewing the financial results. This provides us with the metrics to judge the success of the work we are doing together. Clients always find that they can point to results on the top or bottom line that is clearly connected to our work together.

Values

Building solid company values is critical to success. Good values sustain the high performance organization. Good values flow directly from management. Managers must embody and model good values.

People

Hiring, selecting, training, and pruning human resources is another critical success factor. High performance managers spend a significant portion of their time assuring that the right people are in place and that those people are empowered, engaged, and accountable.